Frequently Asked Questions
Learn about our Whisky Subscription Club services. Can't find the answer you are looking for? Click on the Contact link and send us a message. One of our Certified Whisky Ambassadors will be happy to answer your questions.
"Drink Less. Drink Better."
The Whisky Concierge
About the Whisky Subscription Club
Subscriptions started, or renewed by the 15th of the month are processed for delivery by the end of the month. However, due to high seasonal volumes for couriers this time of year, orders may be received early in the new year. Some new subscribers who are purchasing gifts are choosing to start their subscription in January for delivery by the end of the month. They are leaving a card in a stocking or under the tree, etc. for the lucky recipient. :)
We are so excited to have you join our Whisky Club! We do not have any annual dues or membership fees. Your subscription is charged for each delivery. For example, if you sign-up for a quarterly subscription, you will be charged every quarter. If you select a monthly subscription you will be charged monthly for rare and hard to find whisky. Taxes and shipping are included.
No Membership fee. You only pay for the subscriptions you order.
The Whisky Concierge Whisky Subscription Club is a subscription-based service. Whiskies are curated by certified Whisky Ambassadors, who are globally recognized whisky experts. When you order by the 15th you will receive your first delivery by the end of the month. Future deliveries are based on the frequency you choose, monthly, bi-monthly or quarterly. You can manage (pause or cancel) your subscription at anytime.
Hard to find whisky is not readily available at your provincial liquor agency. Rare refers to a whisky that may have come from a single cask, is a limited edition or there are very few bottles produced or left in circulation. We check all the major sites across the country prior to selecting our whiskies for the month. On occasion, a whisky for subscribers may show up at a provincial liquor agency. Our primary intent is to offer subscribers something not typically available at their local spirit venue.
Initial orders must be placed by the 15th of the month for delivery by the end of the same month (barring any delivery delays). For example, if you make your first order on the 10th, you will get your delivery by the end of the same month. If you order on the 16th, you will get your order at the end of the following month.
Your credit card on file will be charged automatically on the 15th of the month (except for the initial order). Your delivery will be sent by the end of the month barring any delivery delays like weather, seasonality, courier issues, etc.
Yes, we currently serve subscribers from coast to coast in Canada. Future markets will grow as our global network of whisky procurement specialists grows with us.
Yes. Indeed our passion started with Scotch whisky. However, we are keen explorers of the emerging world of whiskies. We have a World of Whisky Subscription for those who want to try premium whisky from around the world.
Yes! Subscribers who are looking for a specific whisky (or two or three) can contact us for help. Once sourced, we will quote you a price that includes taxes/delivery. Just ask, anytime.
Yes. Subscribe to our newsletter (bottom of this page) and we will keep you up to date on previous deliveries from The Whisky Concierge. We send updates no more than once per month (unless there is an exclusive offer like our Whisky Calendar). If you are already a subscriber to the Whisky Club then we may send exclusive offers more frequently.
Shipping Your Subscription
Yes. A signature is required and proof of legal drinking age in order to receive your delivery. If you will not be home for your delivery, please use your work address. If you are not available for the delivery, it will be sent to a post office or pick-up point near you for pick up.
Yes. Once a delivery is shipped, a notification with the tracking information will be sent to the email provided when you subscribed. Please check your junk mail folders if expecting a delivery.
Refuse the delivery when damage is apparent. Do not sign for the package and let Canada post return it to us. Take a few pictures if you are able to. Contact us immediately and we will make arrangements for the replacement or provide you with a credit.
The delivery will be returned to us. If you would like us to ship it out again, there will be a $100 reshipping fee. Canada Post usually allows 10 business days for pick-up while other couriers may allow for only a few days. It is a subscribers responsibility to pick up their shipment as noted on the delivery notification. The Whisky Concierge is not responsible for shipments that are not picked-up in time.
If the delivery can be redirected we will confirm with you as soon as possible. There will be a minimum $50 redirection fee, which will be paid prior to redirection.
If the delivery can be redirected we will confirm with you as soon as possible. There will be a minimum $50 redirection fee, which will be paid prior to redirection. If the shipment is returned to us, there will be a $100 fee to reship to your updated address.
When the temperatures in some parts of the country plummets well below -10 degrees we may decide to hold deliveries for a few days to ensure quality of the whisky. We notify all subscribers by email if their delivery will be delayed due to weather conditions. Trust us, it is worth the wait.
Yes. We deliver anywhere Canada Post delivers and can recognize your address. For some of our subscribers, their delivery may be recieved shortly after the months end due to distance the spirit must travel. Rest assured it will be worth the wait.
Yes. Certified Whisky Ambassadors typically use authentic Glencairn crystal glassware. These are special order items and we can help you acquire the preferred scotch whisky glass to hold your latest acquisitions.
As of December 25, 2020 we will no longer be offering our current subscriptions as gifts. In 2021, a new subscription type will be created for those who want to give the gift of whisky. Look for details to be released in 2021. Note: All gift subscriptions completed prior to December 25, 2020 will be honoured. Cheers!
Currently we offer subscriptions with full size bottles (700ml or 750ml). Stay tuned as we look to the future for other premium options for subscribers.
You can cancel your subscription at any time. We do not offer refunds for orders that have been shipped. Send us a message if you have any questions.
We do not accept returns. Send us a message if you have any questions.
We do not offer refunds for orders that have been shipped. Send us a message if you have any questions.
Yes. All customers must agree to the Terms & Conditions at the checkout before making any purchases.